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Customer Reviews.

sales

5

From start to finish the whole experience was professional, friendly and very different in a positive way from my other experience of car sales.

31 July 2018

service

5

Everything was good

31 July 2018

service

1

Waited almost 3 hours for an MOT when told it would be 2 hours st the most. At sat for 1 hour when I got there without being looked at because I could see it from the window! Member of Staff was rude and unhelpful

31 July 2018

service

4

Contact details for the service and faults found regarding the service was sent to me quickly which enabled me to have it sorted.

31 July 2018

service

5

MoT test undertaken as asked.

24 July 2018

service

5

Service carried out whilst I waited. All my questions/ queries answered.

13 July 2018

sales

5

The service was very good from start to finish

10 July 2018

service

3

Excellent check in and car completed ontime. My only complaint was that it was parked close to some very sharp plants which made it difficult to get in and could have scratched the paint work

09 July 2018

service

4

Work was all completed and the use of a loan car was very helpful.

04 July 2018

service

4.5

Mishap in the workshop -sorted to my satisfaction-shouldn’t have happened but accidents do happen

30 June 2018

service

4

You managed to find the problem with my hood and boot and fixed it. My only grudge is the price you charge. £754 seems rather a lot so I was unhappy with this.

27 June 2018

service

5

As well as knowing mini have qualified, experienced fitters the additional video showing my car was brilliant and makes it easier for a novice like myself what they have checked and found

22 June 2018

service

4

Same as above

17 June 2018

service

5

Helpful and informative.

16 June 2018

service

5

Very easy people to deal with

14 June 2018

service

5

Service completed to my expectations

14 June 2018

service

4

They forgot to hoover out the boot!!!

14 June 2018

service

4

The staff at Wollaston go the extra mile for mini customers , I can’t recommend them enough, even when problems do arise they bend over backwards to sort everything out.

14 June 2018

sales

5

sales man had great attitude and was very helpful

12 June 2018

service

5

I requested that my service be completed by 2pm and it was prioritised to ensure it was ready for me to collect on my way home from work.

10 June 2018

service

4

Good service, staff very competent and efficient.

09 June 2018

service

5

Friendly staff, helpful and informative.Great communication especially the video clips whilst working on your car. Reassuring and interesting.

08 June 2018

service

5

As always great service

08 June 2018

sales

5

Quick and easy transaction

06 June 2018

service

5

Very quick, very efficien and polite staff.

06 June 2018

service

5

Car passed the MOT.

06 June 2018

service

3

Because u didn’t find the faults

06 June 2018

service

5

Very good, helpful and courteous

01 June 2018

sales

5

Kept informed at all times during the process. The initial deal was very tailored to what I wanted without any hard sell on upgrades or add-ons.

01 June 2018

service

5

As above Wollaston Northampton is not our closest but my husband and myself have bought both Mini and BMW due to the high service levels during and after purchase

01 June 2018

service

5

friendly helpful, booked my car in quickly

30 May 2018

service

5

The standard of the work and advice proffered by Wollaston was - as usual - first class in every respect.

29 May 2018

service

5

Booking time not too long, updated on progress and met my time restraints

29 May 2018

service

2

As per my above comments once the car was booked in I was told different things to get the courtesy car & that they couldn’t fix the issue. Apparently BMW know about this fault but don’t have a fix for it. It’s been 2.5 weeks & ive heard nothing!

26 May 2018

sales

3.5

no hassle

25 May 2018

sales

5

Again it was the way that Andrew look after me

22 May 2018

sales

5

Just a great place with good service.

22 May 2018

service

5

Car was collected and brought back, on line service being doneCleaned and valeted , what not to like

18 May 2018

sales

5

Any issues were sorted promptly

18 May 2018

service

4

Service was good, just the pricing issue.

16 May 2018

service

5

Complete transparency of all work carried out. Received video link to observe work carried out.

15 May 2018

service

5

It all happened as you said it would, when you said it would.

15 May 2018

service

4

Very good service, price on the high side compared to other car retailers.

15 May 2018

service

4.5

The only thing I thought the experience lacked was being kept up to date on the progress of the work

14 May 2018

service

5

information was sent in advance.allowance was made for servicing that may/may not be required and time allocated accordingly.collection and return of the car from my place of work was easily arranged and carried out as requested

13 May 2018

sales

5

I was told my mini would be ready for me roughly on the 20th may, I got a phone call saying it was ready for collection on the 1th may! Very very quick turn around

12 May 2018

service

3

Had booked a time slot to wait for a bulb to be changed but had to wait over an hour before telling them I was still waiting and no-one had even taken my key yet. Very disappoi ting and already a second visit for this to take place.

11 May 2018

service

4.5

Problems currently identified but not fixed - awaiting part

11 May 2018

service

5

Polite and efficient the service team completed the job on time. I was able to work in comfortable surroundings whilst waiting.