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Customer Reviews.

sales

5

Andrew was very professional every meeting very helpful & keeping us informed how things were going

14 May 2019

service

5

Nothing to fault at any point

13 May 2019

service

2

an e mail querying my bill went unacknowledged for over a week- upon contacting the dealership the initial customer service rep obviously did not listen to me and failed to grasp my need, finally putting me through to someone without passing over any

13 May 2019

service

5

Friendly and efficient service

11 May 2019

sales

5

Wollaston MINI offers exceptionally good service, nothing is too much trouble.

11 May 2019

sales

5

We dealt with them when buying the clubman

11 May 2019

service

4.5

Had 4 tyres supplied and fitted -tyre shop managed to price match a local quote .Staff very friendly and helpful - my only gripe with this dealership is it's hard to get through on the phone ,you are promised a callback but never seems to happen .

06 May 2019

service

2.5

After the service my dash cam cable had been pulled out of the headlining , makes you wonder why my dash cam needed to be touched , free cleaning of the car isn't worth offering as the job they do is truly terrible

06 May 2019

service

5

Friendly staff. Knowledgable, approachable, friendly and efficient.

04 May 2019

service

5

Always thorough service

02 May 2019

service

4.5

Good service, but unable to complete work it was called back in for.

01 May 2019

service

5

Very professional service.

30 April 2019

service

5

Easy experience

28 April 2019

service

3

Problem not resolved

26 April 2019

service

5

Collected car dropped off car, all at no cost

25 April 2019

sales

3

Disappointed with presentation of new car, not cleaned to expectations. This was my 3rd new mini, and previous experience had flowers or wine included.

25 April 2019

service

5

Great service and they make you feel valued

23 April 2019

service

5

Very efficient with friendly staff. It's a pity there isn't a Mini garage nearer to where I live though.

22 April 2019

service

4

misleading information on service package

21 April 2019

service

5

Lovely people, really helpful.

18 April 2019

sales

5

Everything was explained, very welcoming and 10/10 service

17 April 2019

sales

3

Sat navigation was not set up and needs to go back into garage Wheel dust caps missing on delivery Would have been nice for a call after delivery to see how I was getting on

17 April 2019

sales

5

A personal experience

16 April 2019

sales

5

friendly staff

11 April 2019

sales

5

Overwhelmingly because of the first class service provided by Andrew Woodhouse

11 April 2019

sales

5

Staff were friendly, not overly pushy and did all they could to help find the right car

11 April 2019

sales

5

Nathan Buckley was very helpful

09 April 2019

service

3

The car was poorly cleaned. Didn't notice the nail in my tyre after asking them to top up air because one was low. Did anyone even look at the tyres?!!

09 April 2019

sales

5

I was given all the options and answers to any of my questions. They kept me up to date on delivery and fitting of bonnet and side stripes. The whole process was relatively pain free !.

09 April 2019

service

5

Great service with good communication

08 April 2019

sales

5

As it says on the tin - we were completely satisfied.

08 April 2019

sales

5

After 14 years I still get great deals and service from Wollaston Mini. Debbie was especially great on this occasion as was Kevin but they are all professional in their customer service.

08 April 2019

sales

5

Very straightforward, updates on build and delivery of car. Great customer service by rep Gareth Eaton

06 April 2019

service

4.5

Good service but didn't have a part in stock so had to go back

05 April 2019

service

4

Prompt service, and you cleaned my car too!

04 April 2019

service

3

Rather disappointed that the day after a service I had a warning light about the brakes. Why was this not noticed when being serviced?

04 April 2019

sales

5

As I said before we always deal with woolaston no need to go elsewhere

02 April 2019

service

3

The staff are brilliant and the experience on the day 100% satisfactory. Being told I had to wait over 1 month for someone to look at the i Drive was unacceptable. I was given an appointment in 2 weeks when I left feedback. So somebody listened.

02 April 2019

sales

5

Charlotte Fiume, the Sales Advisor in the Mini Showroom in Wollaston, Northampton, was excellent throughout. She made the process of buying the car, easy, painless, and fun.

02 April 2019

service

1.5

When service was booked I explained that I would wait whilst it was carried out. On arrival there was no one at the service desk for approx 5-7 mins despite a queue of customers. I was told there was no record of my intention to wait,my car would ..

01 April 2019

sales

5

Debbie Graham was the best and knew all the info we needed

01 April 2019

service

3

Decent service. Only downside, we needed a new pump for the Washers & it is taking a month to get the new pump in & get it fitted. Disappointed it is taking quite so long.

01 April 2019

service

3

the issue with the satnav was put down to it needing to be updated. the fact that it won't plan a journey on motorways which have been built prior to 2016 is not an updating issue. someone missed off the motorways?

31 March 2019

service

5

Good service, nice clean car when finished. Clare details of what had been done.

26 March 2019

service

4

Prompt service

26 March 2019

service

3

There was a mix up over the phone about the time i had booked and then when I arrived I was made to feel that I was late even though I thought i had sorted this out in the morning.

25 March 2019

service

5

Excellent services from reception to the work carried out, free coffee, freely able to look around the new mini's in the showroom and forecourt and a car returned looking like new!

24 March 2019

sales

5

Delivered as advised.

24 March 2019

sales

5

From the complimentary tea and coffee, to the toy car for my daughter to play in, and the car 'wrapped up' with a big bow, the whole experience was enjoyable

23 March 2019

sales

5

All of the above Great doing buisness with Kyle Mock