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Customer Reviews.

sales

4

The young salesman was very polite and helpful My only disappointment was the value/ part exchange package offered

11 February 2018

service

2

We were told that the brake pads needed changing, marked as requiring immediate action, yet the car passed its MOT the following week without even an amber warning.

11 February 2018

service

4

Service staff were friendly.

10 February 2018

service

5

Just part of being in the mini family

09 February 2018

service

5

A courtesy car was ready and waiting and it was a lovely courtesy car too! It had even been de iced by your team When I went to collect my own car back it had been washed which was a bonus.

09 February 2018

service

5

Never have had to return back with the same issue/fault

08 February 2018

service

5

My car was ready within a timely fashion whilst I waited. When I arrive back at the garage they chased up if the car was ready.

08 February 2018

service

5

Problem was fully resolved.

06 February 2018

sales

5

Just faultless

06 February 2018

service

4

I had a service and change of brake pads, discs and fluid. I the video of the initial inspection (which i find very useful), mention was made of an oil leak, but no comment on the source/if it had been resolved was given when i picked the car up

06 February 2018

sales

5

The process was quick and easy

06 February 2018

service

3.5

No hidden costs

06 February 2018

service

5

Never had a problem with either of the mini countryman’s I have owned

05 February 2018

service

5

They struck us as efficient, very personable and on the ball. couldn't do enough to sort our problem despite the distance, kept us well informed.

04 February 2018

service

5

As above.

03 February 2018

service

4

Simple process

03 February 2018

service

5

I was satisfied with the whole experience .

02 February 2018

service

4.5

Always pleased with service from Mini/BMW

31 January 2018

service

5

Was able to wait and have a coffee in comfortable surroundings whilst car was being serviced

29 January 2018

service

5

good service and friendly staff.

29 January 2018

service

4

Again, car wasn’t cleaned, also had to wait 20mins for a lift to work, despite being prearranged

25 January 2018

service

4

It was easy to book on line, I waited during the service and coffee and biscuits were offered.

25 January 2018

service

5

I got my vehicle on time. Everything was explained to me what jobs had been done. My vehicle was valeted.

25 January 2018

service

5

Sorted out my replacement tyre straight away & offered a free car wash!

25 January 2018

sales

5

Very nice people and most helpful as

24 January 2018

service

5

You carried out a mot at the same time, the service and an annoying rattle (that the car had been in previously for ) you fixed it this time :)

24 January 2018

service

3

This is a tough one, the staff are amazing at Woolaston, take my concerns seriously and act according. My problem is the repairs are still not fixed. I can't be without my car again so am living with them. Not ideal.

19 January 2018

sales

5

Staff went that extra mile to help me to get my dream car

17 January 2018

service

3

Because the service was done on time and I had a car

17 January 2018

service

4

Would have been 5 star if a faulty plug (new) had been diagnosed before handing the car back - I knew there was a problem within 50 metres of driving off. Amazed that no-one test drives cars even if just for 5 minutes.

16 January 2018

service

5

Good service given. Hassle free.

16 January 2018

sales

5

Very satisfied. Kept informed at all times. Easy to get hold off. Made buying a car really quick and easy

15 January 2018

sales

5

Completely satisfied, every part of my experience was explained throughly and kept up to date with the process. They done an excellent job at getting my car ready to go earlier than expected.

13 January 2018

service

4

Only minor let down was the car wash was not as good as I expected.

12 January 2018

service

5

All queries and concerns addressed untimely manner

12 January 2018

service

5

Good service, kept up to date throughout. Very polite and friendly staff who offered drinks and refreshments.

12 January 2018

service

4

...because the issue hopefully has been sorted!

10 January 2018

service

5

Quick , kept informed

09 January 2018

service

5

Straight forward, reasonable price and a lovely clean car at the end.

06 January 2018

service

5

As score shows completely satisfied with service provided

03 January 2018

service

5

Looked after me well but the car wasn't ready at the time for me to collect it.

02 January 2018

sales

5

Nickola was extremely helpful and explained options clearly

02 January 2018

sales

4

Car ready 3 weeks later than originally advised.

02 January 2018

sales

4

Very Good

02 January 2018

service

3

Too long to wait and be acknowledged by staff on arrival. Service itself fine.

01 January 2018

service

4

As above

31 December 2017

sales

5

Everything was spot on and Nickola Green was a star! Even helping my Mum buy one now!

30 December 2017

sales

5

Service was excellent. Nickola really took an interest and even remembered personal information from the first visit which was a nice touch.

29 December 2017

service

4

I am old fashioned and like a post run in E oil & filter change. Just that. I was quoted £277 !!! I of course said ‘HOW MUCH?!!!!!’ I was then Quoted £201! That is still extortionate - and I am aware of the charge for oil - BUT!!! Final £150 !!!

29 December 2017

service

5

Prompt service