About Your Local MINI Retailer

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Electric

Following the UK Government’s recent Electric Car Grant announcement, we are assessing how this will impact MINI and will share updates once more information becomes available.

OUR CUSTOMER REVIEWS

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

137 ratings and 82 comments received in the last 90 days.

02 August 2025

Kyle did a good job and kept us informed throughout the purchase

30 July 2025

Made to feel welcome.. staff took their time to explain options, no pushy sales talk straight forward service.

29 July 2025

Kyle Mock at Wollaston Mini made the entire process really easy for me. He was very attentive, took his time to explain things and got everything done efficiently! Couldn't be happier.

18 July 2025

Very satisfied with my experience, Kyle helped me select the car and went through everything

15 July 2025

Good environment, questions answered promptly, options explored, genuinely interested and welcoming

08 July 2025

Kyle was great , helped me through the purchase.

07 July 2025

Easy and accommodating

03 July 2025

Excellent service

03 July 2025

As the first question could not fault the help and assistance received

02 July 2025

Helpful, knowledgeable, kind and funny

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01 July 2025

Kyle kept me up to date throughout the whole order process and arranged a collection date to suit me. He assisted with every query I had quickly and thoroughly.

01 July 2025

Very professional but friendly staff throughout the experience. Especially grateful to both Lewis & Adam who made the buying procedures & inevitable paperwork easy to understand & complete. Lewis explained everything step by step regarding the car.

24 June 2025

Kyle was brilliant. Answered all of our questions, made the process very easy and smooth and we appreciated not feeling pressured

19 June 2025

Everyone is very friendly, not pushy relaxed atmosphere.

04 June 2025

Jack Coates was super helpful and a pleasure to buy a car through. He was very experienced and no questions have been too silly for him.

24 May 2025

Great knowledge and advice on the products and services on offer. Communication was also very good and have confidence in resolution of any issues/questions raised.

22 May 2025

Got me the car I wanted. Eased the deal by paying for the service that was due on my trade in before the arrival of the new one.

13 August 2025

As before

12 August 2025

Done what was asked and your representative was polite, knowledgeable and helpful.

11 August 2025

Prompt service.

11 August 2025

Swift turnaround Good communication

11 August 2025

Excellent customer service

09 August 2025

Completed in time stated, individuals spoke courteous and knew what they were doing. Everything was explained and clear communication.

07 August 2025

Very quick service and was informed throughout about what was going on with my car. The car wash that was carried out on my car was really appreciated however, water marks were still left on my car but still a nice gesture.

05 August 2025

As above

02 August 2025

All good.

30 July 2025

Excellent customer service and attention to detail was outstanding.

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29 July 2025

No comment

28 July 2025

Wollaston are in temporary premises and unable to give the full customer service.

28 July 2025

Polite helpful staff just dashcam problem

28 July 2025

Excellent service

28 July 2025

Very satisfied, everything was smooth and I was kept updated while the car was in. Went above expectations.

27 July 2025

As usual good service personnel- keeping me informed

27 July 2025

The mot was perfect - disappointed to have left with a UNCLEAN car. I thought the service & mot would've included a car clean at least.

25 July 2025

Simple to book and efficient

25 July 2025

Updated with details of repair work required to my Mini.

23 July 2025

Everything clearly explained and very satisfied with the agents helpfulness

21 July 2025

Such good service in comfortable, temporary, building

21 July 2025

See above

19 July 2025

Very informative throughout the whole process

19 July 2025

Considering that you are in temporary premises everything was as you would have expected.

19 July 2025

Friendly and professional staff

19 July 2025

Great as always

17 July 2025

Service spot on as per usual.

15 July 2025

It's effective, efficient and pleasant service in a nice environment

14 July 2025

Kevin is so helpful, kind and knowledgeable

13 July 2025

Quick and professional

12 July 2025

Ticks all the boxes, good customer service, kept me informed but not formulaic

12 July 2025

Very swift and professional operation

07 July 2025

Found the team at Wollaston very professional and welcoming

04 July 2025

work completed on time

03 July 2025

Good service & helpful too

03 July 2025

I was satisfied

01 July 2025

n/a

26 June 2025

Everyone is efficient, but still friendly. Need for extra service that the car only warned me about as I drove in for its annual service was dealt with there and then.

25 June 2025

22 June 2025

I was kept updated throughout my MOT and received a phone call to let me know when I could collect my car.

17 June 2025

Refer to my previous comments. No proper solution provided to bleed the brakes when the nipple is seized.

17 June 2025

The service was completed exactly on time

17 June 2025

Customer service, and the reception environment was first class.

16 June 2025

Extremely efficient

15 June 2025

I felt the service was not as good as previous years.

15 June 2025

Overall good service, communication was okay but I didn't hear from the garage some days so I didn't know what was being done on those days. The service (replacement keys) took much longer than I expected, with my car being in the garage for 1.5 week

15 June 2025

Fab service

15 June 2025

Love my mini. Think there could be more transparency with time triggered alerts eg transmission oil service is every 6 yrs, not a fault.

13 June 2025

Very happy.Easy to book ,nice environment to wait while my car was being serviced and plenty of choices in terms of refreshments.

10 June 2025

Good quality service in a well organised showroom.

04 June 2025

All was goo, the colleague who did the work on my car, did chat with me over a query, which was great to thank him directly for it.

04 June 2025

Good communication. Staff helpful.

02 June 2025

All good

01 June 2025

Please see above. Also the health check video was wonderful, but I did not feel pressured into unnecessary work just well informed and made aware and the clear pricing for said work.

01 June 2025

kept deing told one thing nothtting happen

28 May 2025

Good customer service

28 May 2025

Fast reliable service. Great staff too!

28 May 2025

Check in was easy with the drop and go boxes. Informative at every step of the process.

26 May 2025

Disappointed no valet

26 May 2025

I can't speak highly enough of Tayla, the young lady who we dealt with. She was very professional and very reassuring.

24 May 2025

All was straight forward

20 May 2025

I had various issues with my vehicle accident damage , MOT and service. All where dealt with promptly and efficiently and the car delivered back in first class condition.

20 May 2025

See above reply

19 May 2025

Long lead time for appointment. Most of the day taken up doing a simple recall. Everyone polite, but not speedy

19 May 2025

As above

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