About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

149 ratings and 111 comments received in the last 90 days.

29 July 2026

Fantastic service

28 July 2026

Excellent service as always with BMW Mini

28 July 2026

Amazing experience

27 July 2026

Excellent customer service from start to finish

16 July 2026

Fabulous sales team

14 July 2026

Dealership was very good but Mini delivery of cars to dealers could be better , it's no good having a sales system that's automated then delivering a car 2 weeks late

09 July 2026

Very professional and helpful

04 July 2026

I feel every member of the Team was always completely proffesional, polite and nothing at all was a trouble for them.

03 July 2026

Service, customer interaction and updates. Would highly recommend to anyone thinking of buying a mini.

03 July 2026

We were completely satisfied in every way. The service was outstanding from start to finish. Jack and the team were first-class professionals who went above and beyond to provide a truly personalised and enjoyable car-buying process.

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30 June 2026

Kyle and Victoria were excellent, they gave me the support to purchase my new car, kept it simple and rally timely.

21 June 2026

Excellent communication and service. Victoria spent much time going through options and answering my questions. I don't feel rushed or pressured at any time. Very pleasurable experience

19 June 2026

Exceptional customer service.

18 June 2026

Great experience from start to finish despite initially not being able to go ahead. Change in job role meant I could come back and try again and finally got what I wanted. Debbie was super helpful and patient.

16 June 2026

Great communication from Victoria throughout the whole process

15 June 2026

No problem easy

14 June 2026

The staff were helpful, knowledgeable, attentive and pleasant. A particular shout-out for Kyle ??

11 June 2026

5* completely satisfied. Brilliant customer service and experience. Lovely friendly and helpful staff.

29 May 2026

Great experience from start to collection

29 May 2026

Quick and straightforward. Fair offer for trade in.

28 May 2026

Victoria was great throughout the whole process.

28 May 2026

Great service. Friendly and knowledgeable staff.

27 May 2026

From my first contact with Victoria at MINI, she came across very personable and definitely patient. The centre overall was very friendly and professional

24 May 2026

From the moment I went in, I was taken care of and the whole service was impeccable. Debbie Graham always kept working hard for us and kept us in the loop, we were well updated at every step of the way.

24 May 2026

Debbie was fantastic, one of the main factors in choosing where to purchase the car.

22 May 2026

Jack was extremely helpful friendly and polite throughout

16 May 2026

Victoria, provided a high level product knowledge taking into consideration my personal driving requirements. She did not pressure me into a decision, instead provided support.

16 May 2026

Debbie was fantastic from beginning to end, the moment I walked in I felt comfortable and welcomed.

15 May 2026

Fantastic service, this is our second experience with Jack and he was absolutely amazing, his passion and knowledge of the brand was very impressive. Everything about the service that we received was excellent, all in a very relaxing environment.

08 August 2026

Lack of efficiency of telephone booking staff in following up enquiries and no response to email .

07 August 2026

It was an MOT and you also fixed the brakes as needed.

04 August 2026

Prompt and friendly service, comfortable waiting area, clear upfront pricing, immaculate complimentary valet.

04 August 2026

Microfilter out of stock other wise I would have given 5 stars

04 August 2026

Very professional friendly and understanding

04 August 2026

It's been an absolute pleasure buying my mini through Victoria Babb at Wollaston. I had only taken my car for a MOT but after speaking with Victoria I decided that purchasing a new mini was a great idea

04 August 2026

Every time I go in staff are extremely friendly and helpful. I always feel welcome and wouldn't go anywhere else. Appreciate the calls in advance to my appointment too. Thank you.

02 August 2026

Quick, efficient, pleasant and professional

01 August 2026

Friendly professional staff and comfortable waiting area.

31 July 2026

Staff were very welcoming and attentive

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31 July 2026

Polite quick service

30 July 2026

Very comfortable while you wait - & car cleaned

30 July 2026

Everything went perfectly

27 July 2026

Friendy and efficient service

26 July 2026

The staff at Mini were able to get our car issues fixed within a few days of me contacting them, as we live in a small village with no bus service our car is vital,

25 July 2026

Seamless operation, collection - updates throught out the day - delivery home

24 July 2026

23 July 2026

As always very professional

19 July 2026

The team slotted me in when I arrived on the wrong day and we're very helpful

17 July 2026

Excellent service

15 July 2026

No problems, dealt with respectfully & communication was good.

13 July 2026

Work all completed and at quoted price.

12 July 2026

Appointment was a simple drop off and collect for a service.

11 July 2026

Good service and quality staff.

08 July 2026

Very helpful staff. BMW Mini agreed to pay for the faulty part but I was still letf with a bill for £510 for labour.

06 July 2026

Efficient

06 July 2026

Very professional

06 July 2026

Swift service and value for money

04 July 2026

Professional and friendly service

02 July 2026

Helpful and attentive staff, good customer service

02 July 2026

Easy and simple communication

30 June 2026

Overall a good experience. The hand over felt a little rushed due to how busy they were on the day and maybe updates on delivery were lacking but that's down to mini rather than the dealership

30 June 2026

Great Service, very efficient.

30 June 2026

Nice professional service

29 June 2026

Service start to finish felt premium and was exceptional

28 June 2026

Great experience from start to finish

28 June 2026

The staff made me feel at home and explained everything. I had a slot for all day and was relieved that i didnt have to go home then make another journey into ti town as the service was done by lunchtime ??. Was great to see Jack who helped us purcha

28 June 2026

just so friendly and professional

25 June 2026

Generally very satisfied. For me the only thing stopping it being 5 star was the late 3pm call to let me know that other work was advised and if I wanted to go ahead they needed an answer pretty much instantly so they could order the parts.

25 June 2026

Always such pleasantries from all staff and the new centre was just amazing

24 June 2026

Service advisor Tayla was so friendly, helpful and professional! She kept me informed, answered all my questions and made everything straightforward.

24 June 2026

Very impressed with professionalism of advance communication, reception and delivery by Keely Jowers.

24 June 2026

Good service

22 June 2026

On time and efficient service

21 June 2026

Great service & communication

21 June 2026

Very satisfied. The service was smooth and efficient. Everything was handled well and I was kept in the loop by Emily, very good overall experience.

20 June 2026

I was very pleased with the service

19 June 2026

Fast book in, car done, cleaned and ready for collection before lunch time

19 June 2026

The Service Consultants name was Tayla. Good presentation. Courteous, knowledgeable explaining the requirements,the costs and the way forward. At every stage keeping me in the loop.

18 June 2026

Keely was really clear with the information she shared and offered helpful advice

17 June 2026

Lovely environment and staff very polite, great communication and made the process easy. The visual inspection video is great to see

16 June 2026

Efficient and professional service

15 June 2026

Efficient service throughout

15 June 2026

Love the mini team at Wollaston Northampton. Always feel at home here my 6th mini purchase. That's why I return kev and Debbie and all team are fabulous

15 June 2026

Friendly and efficient and great valet!

14 June 2026

Great service good facilities friendly staff

14 June 2026

Great happy friendly service as always from the lovely Debbie Graham

14 June 2026

Victoria was amazing from the start. No sales pressure, just informative and helpful. The whole process was professional and easy.

14 June 2026

Amazing service throughout. Victoria was knowledgable and approachable.

13 June 2026

Polite and super service from everyone in the service department,couldn't be happier

13 June 2026

Issue now resolved with gear controller. 2 parts fitted. Had been repaired beforeby replacing one part but issue still intermittently not working. Reported last year at service but could not find fault. Gear stick now feels so different.

12 June 2026

Car was collected at 8.30am and returned at 12.30pm.

11 June 2026

No one called me once my car was ready.

11 June 2026

Very professional but friendly service and very much appreciated the new coffee station.

09 June 2026

5star plus more...Completely satisfied. Lovely friendly and helpful staff. Debbie went above and beyond to help me and make me feel comfortable welcome and gave me so much information and kept me updated via calls or emails from start to end

07 June 2026

Great service great team

05 June 2026

I didn't go - you've obviously got the wrong person.

04 June 2026

The process of dropping off a car could be much quicker especially with the volume of colleagues

03 June 2026

Well organised, great customer service. A little on the pricey side otherwise would be 5 star

03 June 2026

It all went well and good area to wait for car.

02 June 2026

Very warm welcome and quick and efficient check-in

01 June 2026

Excellent service conducted quickly

01 June 2026

Great service and great communication

28 May 2026

Booked in for service and MOT. Vehicle was ready, cleaned and back on the road as quoted.

28 May 2026

Very efficent / great customer service

27 May 2026

Amazing customer support and care thank you

27 May 2026

Great service allround

24 May 2026

The top score was outside your control as the part that I needed ended up being part of a larger unit and no longer sold as separates - far more expensive than I needed - but you were good at minimising the cost to me and completing the job promptly

24 May 2026

Fantastic people

21 May 2026

Overall pleased with the result (alloy wheel repair) but car not left in the condition I have come to expect from mini. Possibly because repair was off site. Seat position altered, dust cap missing, repair wheel tyre pressure .3 bar above the others

19 May 2026

Very quick and knowledgeable. Always in contact about progress with the car.

18 May 2026

Ella was excellent, kept me informed on how my car was doing and made sure I was happy sitting and waiting.

FIND Wollaston.

Address

Bedford Road, Northampton, NN1 5SZ

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:11:00 - 16:00

Phone

01604 625444

Map

Areas served

Northampton as well as surrounding areas including Corby, Kettering, Wellingborough and Rushden

View map

Address

Bedford Road, Northampton, Northamptonshire, NN1 5SZ

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:CLOSED

Phone

01604232000

Map

Areas served

Northampton as well as surrounding areas including Corby, Kettering, Wellingborough and Rushden

View map