OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
140 ratings and 84 comments received in the last 90 days.
19 June 2025
Everyone is very friendly, not pushy relaxed atmosphere.
04 June 2025
Jack Coates was super helpful and a pleasure to buy a car through. He was very experienced and no questions have been too silly for him.
24 May 2025
Great knowledge and advice on the products and services on offer. Communication was also very good and have confidence in resolution of any issues/questions raised.
22 May 2025
Got me the car I wanted. Eased the deal by paying for the service that was due on my trade in before the arrival of the new one.
30 April 2025
Overall I was very satisfied with the mini centre and delivery of the car
28 April 2025
Excellent, we received weekly updates on the expected delivery time of the car.
13 April 2025
Victoria Babb was incredible. From my initial phone call to Wollaston not really knowing what I wanted, she was informative about what options were available, explained all the new details of the countryman and kept me fully updated.
07 April 2025
Absolutely Fab service
26 June 2025
Everyone is efficient, but still friendly. Need for extra service that the car only warned me about as I drove in for its annual service was dealt with there and then.
25 June 2025
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22 June 2025
I was kept updated throughout my MOT and received a phone call to let me know when I could collect my car.
17 June 2025
Refer to my previous comments. No proper solution provided to bleed the brakes when the nipple is seized.
17 June 2025
The service was completed exactly on time
17 June 2025
Customer service, and the reception environment was first class.
16 June 2025
Extremely efficient
15 June 2025
I felt the service was not as good as previous years.
15 June 2025
Overall good service, communication was okay but I didn't hear from the garage some days so I didn't know what was being done on those days. The service (replacement keys) took much longer than I expected, with my car being in the garage for 1.5 week
15 June 2025
Fab service
24 June 2025
Kyle was brilliant. Answered all of our questions, made the process very easy and smooth and we appreciated not feeling pressured