OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
84 ratings and 35 comments received in the last 90 days.
08 June 2022
They made us feel comfortable and there wasn't any salesman tactics, it was factual and professional.
02 June 2022
Although there was a delay in delivery due to Covid and then the Ukraine/Russia war I was kept informed regularly during the 6/7month wait.
24 May 2022
I'm thankful to say that the service didn't change from my previous experience, and so regardless of whether it was a pre-loved Mini or New you are treated exactly the same. They made the day of collection really special, and were enthusiastic.
19 May 2022
any problems queries dealt with
17 May 2022
Fantastic, enjoyable experience. Coffee was great
13 May 2022
Very caring, great service
11 May 2022
Wollaston Northampton were brilliant. Kyle listened carefully to what I wanted and made suggestions which improved my choices Kyle kept me informed throughout build period and the subsequent inevitable delays. Brilliant service throughout. Thank you
09 May 2022
Debbie was amazing. Even though I got my car through mobility, I still received the same textile service I would of expected had I been purchasing the car any 'normal' way. She kept me regularly updated and through and through 10/10 service!
09 May 2022
Very pleased considering the delay in obtaining new cars
10 June 2022
Efficient and easy
03 June 2022
Great costumer service
03 June 2022
Everything went to plan
02 June 2022
Job was completed on time at the previously agreed price. Reception staff are always friendly and polite
29 May 2022
Everyone is always nice and helpful
27 May 2022
Nickola was a breath of fresh air, knew her stuff, offered advice and updates and delivered on what she promised. A real asset to the bmw group
22 May 2022
See above plus ad it has been serviced by mini I know it has had the correct attention
01 May 2022
The welcome and general interaction was very professional and friendly
30 April 2022
Mini carried out what they said and the inter reaction with staff was good.
29 April 2022
Kept informed throughout. Great service.
10 June 2022
The customer service was excellent