About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

148 ratings and 118 comments received in the last 90 days.

31 March 2026

Debbie Graham made it all worth while and took the time to sit and explain what was going on and take me through my options with patience and kindness

31 March 2026

26 March 2026

Jack at Wollaston Mini was extremely knowledgeable of the car and attentive throughout the ordering and delivery process, there is nothing he could have done better.

24 March 2026

All the way along from beginning to end, Debbie has been a star, as has Olie who showed me the works.

24 March 2026

The Service We Recieved Was First Class,, Jack Coates Was Brilliant, Unfortunately We Both Struggle With Paperwork, And Jack Was Always There For Us And Did All The Hard Work For Us,, Can't Thank Him Enough..

23 March 2026

Wollaston Mini are always really helpful and customer focused. They have been a pleasure to deal with and there at every step.

16 March 2026

Felt we were fully informed and Victoria was always helpful

12 March 2026

Jack was my sales consultant and I couldn't fault him.

11 March 2026

10/10 in every aspect!!!!

11 March 2026

Very good service, did not push me to sign. However I did and am extremely pleased

See all reviews

10 March 2026

Friendly staff handover made easy

08 March 2026

As always the experience from choosing to receiving my car was as stress-free as possible and as usual all down to the magnificent Debbie Graham. She makes everything so easy and purchasing a new car a dream

06 March 2026

the staff we dealt with were very professional at all times. They did what they said they would do in a timely manner. nothing seemed to be too much trouble.

27 February 2026

Jack Coates was brilliant, he was really helpful, as a new driver he was really understanding a patient explaining everything. He didn't once make me feel patronised or stupid for asking a question and I felt he was totally honest with me throughout.

27 February 2026

Couldn't fault the service or experience

26 February 2026

Looked on the forecourt 1st wanted 5 door mini, then came inside to look. Nice atmosphere no one pushy. Our son's partner bought mini here a week ago and Victoria remembered. It went from there,

16 February 2026

Victoria Babb made the sales process easy and uncomplicated. The pick-up went smoothly and I appreciated the help of the 'genius' in setting up the car

03 February 2026

Simple process, clear communication, Debbie was brilliantly helpful.

25 January 2026

Well explained by the sales team.

19 January 2026

Very. Can't fault the process.

16 January 2026

Dealing with Kyle at Wollaston Motors was easy, fast and transparent from the get go. Every stage of the process was very efficient and effectively handled from the initial meet, to demo and ultimately the handover.

01 April 2026

Love the new showroom.

01 April 2026

Fast efficient service. I would have liked the issues noted to have been dealt with during service rather than notified in collection.

31 March 2026

The Centre is clean and comfortable. The staff are friendly and professional. The waiting time was as predicted. The car was returned clean.

31 March 2026

Completed on time at the promised price.

31 March 2026

Everyone was extremely helpful and professional!

31 March 2026

It was a difficult experience because we felt it should have been covered by the supplying dealer but they said we had an accident which we certainly didnt

29 March 2026

The job took a lot longer than anticipated. I had a single letter from countryman to he replaced but was there for approx an hour .

29 March 2026

Only the best for mini

29 March 2026

Good service but issue seems to be a problem with model of car.

29 March 2026

Helpful staff on reception . clean car . competitive pricing

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28 March 2026

Nothing to add

25 March 2026

Should have been told of the excess re courtesy car when I rang to book in. I was told it was free, if I'd known about the excess up front I'd have arranged a lift.

24 March 2026

Brilliant service and done quickly. Very friendly staff

24 March 2026

Good job done well friendly staff

23 March 2026

Very efficient and kept me informed

23 March 2026

Easy procedures very organised

22 March 2026

Very good customer service. New electric car delivered early. Staff always kind and ready to help

22 March 2026

Resolved the problem quickly

17 March 2026

All good

16 March 2026

Very good service

16 March 2026

Staff were helpful and informative

15 March 2026

Excellent courteous reception!

15 March 2026

Smooth, no problems

15 March 2026

Initially we had a small communication and customer service issue, however mini were attentive to listen and offered brilliant resolve in a timely manner.

12 March 2026

The service was excellent. Everything happened as expected. It was a bonus having the car washed again, as they do such a good job. To improve. I filled in a digital book in. But still had to sign a paper one when car collected from home.

12 March 2026

Friendly atmosphere

11 March 2026

Prompt, friendly, completed within the suggested timeframe

10 March 2026

Emily my advisor was amazing

08 March 2026

Professional service always given. One comment would be, I would not expect a survey request from both Wollaston and Mini separately.

03 March 2026

Very polite and efficient

02 March 2026

Excellent Service, and usual high mini standards.

02 March 2026

Awful. Whole experience was terrible Not convinced car is fixed It was cleaned with a spoon Not thought about hire car Communication and behaviour wrong

02 March 2026

Everyone always helpful and friendly.

01 March 2026

Good customer service and constant updates.

01 March 2026

Left my car at Mini for an MOT, was given a complimentary clean of my car which was nice

01 March 2026

Easy, efficient and friendly. Good coffee

28 February 2026

I was pleased to give you a five star Because you treated me so very well . As always I love the new showroom ??

26 February 2026

Kept me well informed.Finished timely. Sent me the video which was helpful.

24 February 2026

Great customer service

23 February 2026

Great easy service

22 February 2026

Everything was satisfactory but not perfect. I was told I was emailed a video health check but this never arrived. I was told there were no advisories on the mot but when I checked at home there were. Good car wash though

22 February 2026

No one on reception or service desk on return. All appeared to be in a team meeting with several customers waiting.

20 February 2026

Efficient and helpful

19 February 2026

Problem resolved

19 February 2026

Very satisfied. Polite staff at all times, car returned in an excellent condition .

19 February 2026

I've sent an email to the complaints department detailing my issues.

17 February 2026

They didn't clean the car which every other garage I've been to does.

16 February 2026

Excellent professional experience

16 February 2026

Completely happy with the outcome

14 February 2026

Efficient personalised service.

14 February 2026

Nothing to fault

13 February 2026

Wollaston MIni always perform a very professional service from reception to completion of the work its what us customers need and thats why I am on my 4th Mini.

13 February 2026

As ever Wollaston Motors go over and beyond all expectations. Superb!

10 February 2026

Great service

09 February 2026

Speedy service Friendly staff Nice surroundings

09 February 2026

Nothing to fault

09 February 2026

Great communication before and during. Lovely friendly staff

09 February 2026

My partner took my car to be serviced and was really pleased with the treatment he also received whilst he waited. Everything was scheduled on time and efficient, really appreciated the video of what needed sorting on the car also.

08 February 2026

N/s wheels needed replacing after driving into a pothole. Wheels were replaced but not balanced. Tracking not checked (way out) and am internal slash down to webbing on r/o/s tyre wasn't spotted. Needed to claim on insurance but not handled well.

08 February 2026

Very efficient, I booked a waiting appointment and everything was completed quicker than I expected. I liked the new, refurbished dealership. Great coffee too. The lady who I dealt with was very pleasant and knowledgeable.

08 February 2026

Was hassle free experience

08 February 2026

Because I know that the work will be carried out professionally and to a high standard, I realise that I could possibly get the work done elsewhere, but I think the expertise at Mini is worth the premium

08 February 2026

Everything went smoothly and as expected.

08 February 2026

Great service as always

08 February 2026

Prompt service superb surroundings in the new Wollaston Motors building first class

07 February 2026

Quick diagnosis by Gary (Technician) identified the problem and resolution to fix. ??

07 February 2026

As always service adviser is great - communications are excellent and availability of bookings / courtesy cars the best I've experienced

05 February 2026

Very satisfied with the service I was given. I was kept informed and given a courtesy car to keep me mobile.

05 February 2026

The whole experience was seamless

04 February 2026

Work carried out quickly and efficiently. Feedback on work excellent.

04 February 2026

Easy to drop off, kept informed throughout the day. My only complaint is the cost.

03 February 2026

Trying to award 5 stars but the form is not allowing me to fill in. Perfectly satisfied with the service. Have completed this survey previously and have been sent again?

02 February 2026

On line check in was superfluous. I had to ask for replacement windscreen wipers 3 times. The person dealing with me had poor communication skills and didn't keep me updated. Mini is never proactive in contacting me regarding MOT or services

02 February 2026

Super easy service sir and wait done in under 2 hours. Worked from the show room, great service and facilities

01 February 2026

Really helpful and responsive when speaking to the team regarding any issues

01 February 2026

From reception, complimentary coffee, service check-in to car collection... Five Star Treatment!

30 January 2026

Everything went smoothly

29 January 2026

I always get excellent service

28 January 2026

Tayla is a delight as well as excellent at her job. Also all the work was undertaken on time and without fuss.

28 January 2026

Polite, efficient and knowledgeable staff in pleasant comfortable surroundings.

28 January 2026

Done quickly, coffee and biscuits while i waited, friendly staff

25 January 2026

Friendly welcome & informative staff

24 January 2026

Nice location. Offered refreshments. Staff helpful and polite.

21 January 2026

great communication and service from Christian

20 January 2026

I was incorrectly informed that you do not work with 3rd party warranty providers.

19 January 2026

Absolutely great. Can't fault them. Kind courteous. What I like is the front of house style person. The person who greats you. Makes a huge difference- just pointing you in the right direction. Offering coffee while you wait doesn't help either.

19 January 2026

Overall the car service, car condition and service in person I could not fault. However, the call service prior to service the service was unfriendly and didn't listen to myself.

19 January 2026

No hassle and Christian handled everything with very little fuss

18 January 2026

Professional service

18 January 2026

Everything ran smoothly

16 January 2026

I was well looked after.

16 January 2026

Great service, Ella was great to deal with as always

15 January 2026

Very good experience. Many thanks.

14 January 2026

Outstanding from start to finish and Nicola was very professional throughout the process.

13 January 2026

Report of vehicle check was useful. Reason for booking in had been rescheduled as part needed to rectify this issue - booked in for 2 weeks time

11 January 2026

Great communication, lovely showroom - very welcoming and staff available to help.

11 January 2026

Great service Easy drop off Helpful staff

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Wollaston.

Address

Bedford Road, Northampton, NN1 5SZ

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:11:00 - 16:00

Phone

01604 625444

Map

Areas served

Northampton as well as surrounding areas including Corby, Kettering, Wellingborough and Rushden

View map

Address

Bedford Road, Northampton, Northamptonshire, NN1 5SZ

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:CLOSED

Phone

01604232000

Map

Areas served

Northampton as well as surrounding areas including Corby, Kettering, Wellingborough and Rushden

View map