OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
149 ratings and 94 comments received in the last 90 days.
24 May 2025
Great knowledge and advice on the products and services on offer. Communication was also very good and have confidence in resolution of any issues/questions raised.
22 May 2025
Got me the car I wanted. Eased the deal by paying for the service that was due on my trade in before the arrival of the new one.
30 April 2025
Overall I was very satisfied with the mini centre and delivery of the car
28 April 2025
Excellent, we received weekly updates on the expected delivery time of the car.
13 April 2025
Victoria Babb was incredible. From my initial phone call to Wollaston not really knowing what I wanted, she was informative about what options were available, explained all the new details of the countryman and kept me fully updated.
07 April 2025
Absolutely Fab service
03 April 2025
In general the sales staff were helpful, friendly and polite. When the car was handed over it was not immaculate and was dirty in a couple of places on the interior. I do not blame the sales staff for, perhaps have a look at your prep team?
03 April 2025
Really helpful staff, Jack helped us through the whole thing.
30 March 2025
Kyle was excellent in talking through the changes since the purchase of my previous Mini, close attention to detail, setting out my options clearly and transparently and kept me updated throughout the process
10 June 2025
Good quality service in a well organised showroom.
04 June 2025
Good communication. Staff helpful.
04 June 2025
All was goo, the colleague who did the work on my car, did chat with me over a query, which was great to thank him directly for it.
02 June 2025
All good
01 June 2025
Please see above. Also the health check video was wonderful, but I did not feel pressured into unnecessary work just well informed and made aware and the clear pricing for said work.
01 June 2025
kept deing told one thing nothtting happen
28 May 2025
Good customer service
28 May 2025
Fast reliable service. Great staff too!
28 May 2025
Check in was easy with the drop and go boxes. Informative at every step of the process.
26 May 2025
Disappointed no valet
04 June 2025
Jack Coates was super helpful and a pleasure to buy a car through. He was very experienced and no questions have been too silly for him.