First class from beginning to end, informative, honest and good customer awareness. Darren Kench is outstanding at what he does.

I was completely satisfied as I was kept updated throughout the entire service experience. The feature of the service team sending a video of the checks carried out on my Mini was brilliant. My mini is always well looked after by the Wallaston team.

Good service

Friendly and efficient

No issues

All very good

Inspection and service completed as expected.

No problems

Coffee whilst I left, pleasant conversation with the people who dealt with me and greeted at the door as I entered. Also great social distance and hygiene.

Never had a problem with your service easy to contact you

Excellent service

Sterling service

Quality work, done when I asked for it. Perfect. The technician (Oliver) even answered all of the questions and took the time to make sure I was happy. Didn't feel like he was rushing at all to get rid of me which can be a feeling of some garages I'v

Good customer service, kept me in the loop with progression of the service and the car was ready for collection earlier than anticipated

Kept up to date with video information and recommendations on status of car went in for brake fluid change

No complaints

Kept me informed and very professional

All the staff are very friendly, taking trouble to see that all your needs are met.

Work expected was delivered!

All went smooth

They fixed my car promptly and kept me well informed

Amazing experience overall.. cannot find any fault with the whole purchasing process..

helpful and efficient.Work carried out on time.

Excellent service good communication

We didn't visit the showroom to purchase the car but we knew what we wanted and did it all on zoom calls due to COVID restrictions. Delivery was well organised with some really nice touches

Because as I said earlier it was seamless and the Nathan Buckley was a really nice guy and I can pop back any time if I have any concerns.

Everything was very straightforward and simple. Very friendly too.

Communication was excellent and no issues

Kindness is key and no messing around waiting!

You found a problem l did not know the car had

Good service, but it took longer than expected. Would have been nice to know how long it would have taken when it was booked.

Polite and friendly staff

Excellent service. Staff explain everything clearly. I was really impressed with the video I received showing the mechanic going through all the checks.

I was spoke through the whole process Owen was great

My service consultant Owen Richardson went over and beyond my expectations. From booking the car in and understanding all I required in a professional manner. The time frame super impressive as it took no more than 10 minutes.

Everything done in a timely manner and kept informed

Swift service

Transition was smooth to the new car no issues at all abs especially as I collected in lockdown. Great idea to send you a video on your new car.

Easy process

it was very short and sweet which was excellent. The pandemic has definitely made this part of the process more efficient. Debbie Graham was ultra organised and impressive

The booking process was easy. The waiting area was clean and comfortable. Staff were helpful, polite and efficient.

The service experience was fine but, at that price, so it ought to be!

Dealt with quickly and efficiently

Kept informed via video throughout

Very satisfied

very clean and safe environment

All of my queries were addressed, George was fantastic

The dealership arranged to view the car at very short notice.

Answered my every question perfectly

Very helpful and professional. Fixed a few things and always communicated.